Refund Policy
We have a 7-day return policy in the following cases:
- Product Defect
- Product Quality Issues
- Incorrect Size
As per our return policy, the customers shall be required to ship the product back to our warehouse in the original packaging of mycrystal. The shipping address shall be communicated to the customer upon receipt of refund/return request.
In case you wish to cancel your order before it is shipped (usually within 1-3 days), write to us at mycrystalin@outlook.com along with your order details.
To initiate refund/return, reach out to us at mycrystalin@outlook.com with your order details. Our team will reach out to you.
Upon receipt of product, we shall issue a refund within 3 business days.